Rewards App Faqs

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What is MOOYAH Rewards?

MOOYAH Rewards is an app-based loyalty program we designed to thank our wonderful Guests (that’s you!). Rewards members receive points for every transaction ($1 spent = 1 point) by scanning their receipts with our FREE MOOYAH Rewards App (Apple & Android smartphones). Expect bonus points, random rewards, and special gifts to come your way! Click here to download.

What if I don’t have an Apple or Android smartphone? Am I excluded from this program?

No way! There’s a web interface you can use to earn and redeem points. This website doesn’t have all the features (or fun) of our app, so only use this if you don’t have a supported smartphone. Click here to manage your points through the web portal.

Can I redeem rewards at any MOOYAH location?

You can earn points and redeem rewards at any participating United States restaurant. At this time this program is not valid at our restaurants in Canada, Mexico or the Middle East.

How do I get points for my purchases at MOOYAH?

There are two ways to earn points for your MOOYAH purchases: 1) Scan the bar code on the bottom of your receipt with the MOOYAH Rewards App or 2) Scan your app against the scanner at the register (at select restaurants) when you’re ordering your meal. Either will work!

What if an order is $9.74? Do I get 9 points or 10 points?

10 points. Transactions are rounded to the nearest dollar amount from the sub total (before tax). For example: a purchase from $9.00 to $9.49 would round down to 9 points, but a purchase of $9.50 to $9.99 would round up to 10 points.

If I have 50 points, can I get a $5 reward?

No. Rewards are earned in $10 increments when you have 100 points. You must hit 100 points before you get a reward.

Can I earn points and redeem rewards on online orders?

Yes! Earning points for online orders is automatic if you are logged into your account and no additional action is needed from you (you don’t need to scan the receipt bar code). Note that if you check out as a guest, you will not receive points.

If I have multiple $10 rewards earned through the app, can I redeem all of them at once?

Yes! If you have saved up your rewards, you’re welcome to redeem them in any increment you’d like. Just remember that you must have 100 points to get each $10 reward.

Can I transfer a $10 reward from the app onto a MOOYAH gift card?

No, MOOYAH Rewards App rewards cannot be transferred to gift cards; they're valid on food purchases only. You must redeem them through the app for dollars off your MOOYAH meal.

Do my points or $10 rewards ever expire?

Currently your points and $10 rewards do not expire. Special offers we send you do have a limit time to redeem so make sure to check the message in your app Inbox for the details of active offers.

What if I activate a reward and then don’t use it in the 4-hour window?

The reward or offer is reset for use at another time (so it’s not lost). You’ll find it in your Inbox after the 4-hour window.

What if I activate a reward but my check total is lower than the reward amount I activated?

The excess reward not used will go back on your app. For instance, if you activate a $10 reward but your check is only $7.50, $2.50 will go back onto your MOOYAH Rewards account to use another time.

Do I get reward points for gift card purchases?

Points are not awarded for gift card purchases. They are awarded when you redeem the gift card for food purchases at MOOYAH.

What if I have a $10 reward and another offer that I received through the app? Can I use both at the same time?

No. You can only use one redemption code at a time. Each reward within the program is separate and cannot be combined with any other offer.

What if I end up going to MOOYAH twice in one day with two different redemption codes?

You can only redeem a reward once every 4 hours.

If I’m scanning the QR code with the register scanner to earn points, at what point in the transaction process do I scan it?

You can scan your app at any point during your order prior to payment processing and you’ll receive your points.

If I forget to scan my app at the register while ordering, can I still get points for my order?

Absolutely! You can scan the bar code at the bottom of your receipt to get your points. Bar codes stay valid for 31 days after your purchase.

Do points from the PAR Rewards program migrate to this new program?

Yup! Your PAR Rewards points will be automatically entered when you type in the phone number you used for PAR Rewards into your account details on the MOOYAH Rewards App. If you don’t add the same phone number, though, we won’t be able to connect you with your points. Reach out to loyalty@MOOYAH.com with any issues.

What if something goes wrong with my transaction in the app once I have left MOOYAH? Do I need to come back the restaurant to fix the issue?

Nope! We have a team ready to take care of any of your app issues that may arise. We will make sure you get all your points, and that you’re always satisfied (because we love you). Just email loyalty@MOOYAH.com.

How much space does the app take up on my smartphone?

The app requires 23MB of space on iOS 9 and 40MB on iOS 8 or lower. It requires 23MB of space on Android devices.

I’m a member of the email and/or text program. What’s happening with text/email?

The MOOYAH Rewards App is a much better loyalty program for our Guests since you will be able to get points for every purchase and turn those in for free food. We will rarely be sending coupons or deals via email and text so be sure to download the MOOYAH Rewards App today.